Frequently Asked Questions

The Center is the exclusive provider for wired and wireless internet services.

• Free Wireless: Free wireless internet is available in all common areas within the building such as the concourses and pre-function lobby. This service has limited bandwidth and is provided as a convenience to the casual user looking to check emails and perform basic tasks.
• Basic Premium Wireless: The Center offers Basic and Premium level wireless service options for exhibitors, show managers or attendees. Your Event Manager can provide details and pricing.
• Wired: Hardwired Internet is available throughout the exhibit floor, meeting rooms and common areas. The Center strongly recommends a hardwired connection for all “mission critical” applications such as registration, credit card processing and high data volume presentations. Please see your Event Manager for details.

Yes! Levy Restaurants is the Center’s exclusive provider of all food and beverages. In addition to catered events, Levy also operates all concession stands. Concessions, as well as food stations, are available on the show floor based on the attendance and location of your event. 

Please note: Absolutely no food or beverages of any kind may be brought into or removed from the location by either the client or the client’s guests without our prior written approval from the Catering Manager.

The Center is a smoke-free campus. In accordance, smoking is prohibited within 50 feet of any entrance door to the Center. The loading dock and driveway areas are considered part of the Center and are designated as smoke free.

The Center maintains an extensive in-house security operation. Our trained Public Safety personnel maintain 24-hour security coverage for the Center’s perimeter areas, internal corridors and life safety alarm system. Building security will also open and secure exterior and interior non-event space access doors and monitor internal traffic flow. The Security Command Center, located on Level 1 near the dock entrance, administers and manages all public safety/security systems and procedures. All incidents should be reported to the Public Safety Manager immediately. Following notification of any incidents, Public Safety staff members will initiate appropriate reports and investigations. All incident reports completed by the Center are internal documents and will not be released. Event Security The rental of space does not include costs associated with Event Security. The Center provides Event Security personnel on an exclusive basis. Services available include overnight security, badge checkers, ticket takers, etc. Certain mandatory posts are required during move-in, event hours and move-out. The Center’s Public Safety Department along with your Event Manager will develop a comprehensive, cost-effective event security plan catered to your specific event needs. For costs associated with Event Security please contact your Event Manager.

Additionally, the Center requires its staff and business partners to wear photo identification badges at all times. We also require show staff, exhibitors, show attendees, service contractor and all employees of the services you contract with to wear ID badges at all times while within the Center. Your Event Manager will ask you for a badge/ID plan to present to our security team servicing your event. Public ticketed events may require a hand stamp, wristband, etc. for re-entry. Any outside contractors working in the building must check in at the Command Center to sign in a receive a wrist band for the day.